Privacy policy

Privacy Policy

The Privacy Policy forms part of the General Terms and Conditions governing this website: www.galconstudio.com

Last updated: March 24, 2021

Who is responsible for the processing of your data?

All data provided by users in the various forms, information requests, newsletter subscriptions, to contact us or to send us your CV, whether by electronic or non-automated means, will be collected and processed by:

GALCON STUDIO, S.L.
Calle María Reiche 16, 9B.
28055 Madrid, Spain
VAT No. B02913200

You can contact us at: info@galconstudio.com

Who can provide us with data?

Access to the website may involve the processing of personal data. By accessing our site, you declare that you are of legal age and that all the data you provide — whether mandatory to provide the service or optional to complete your request — are true and correct.
For some types of processing we will request your consent via specific check boxes.

What data do we collect?

When you send an information request, contact us by email or telephone, send us a spontaneous job application, or contract our services, we may ask you to provide personal data such as your name, surname, address, email, phone number, among others.

How do we use the information you provide?

User data to respond to your requests
We process your data to respond to your queries and to contact you with information about our products and services, and for follow-up purposes.
Legal basis: your consent.
Retention: while consent remains valid; once withdrawn, data will be blocked for 2 years and then deleted.

Data for service contracting through www.galconstudio.com
We process your data, with your express consent, to handle and manage the purchase or contracting of GALCON STUDIO, S.L. products and services.
Legal basis: your consent.
Retention: minimum of 2 years after completion of the contracted service; afterwards data will be anonymised for statistical purposes.

Data for communications about products and services on www.galconstudio.com
We process your data, with your express consent, to send you communications about products and services on www.galconstudio.com.
You may unsubscribe at any time by following the instructions at the end of each email or by writing to us.

Processing of candidate CVs
We process your data, with your express consent, to include you in recruitment processes carried out by GALCON STUDIO, S.L. Consent is given directly by sending your CV to info@galconstudio.com.
You may revoke your consent at any time.

Email contacts
We process identifying and contact details you provide when contacting GALCON STUDIO, S.L. by email or telephone, as well as any other data you include, for the following purposes:

  • Answer queries, requests or petitions.

  • Register you as a user.

  • Manage the requested service.

  • Send electronic information related to your request.

  • Carry out analysis and improvements on the website.

  • Send commercial information by electronic means when expressly authorised.

The fields marked with * in our contact forms are mandatory. Without them, we cannot respond to your request.

Social media contacts
Personal data available on social media profiles, as well as data provided to us when contacting through these channels, will be processed to:

  • Answer queries, requests or petitions.

  • Manage the requested service.

  • Establish a user-responsible relationship and create a community of followers.

Processing is based on the contractual relationship within the relevant social network and subject to its privacy policies. Users should manage any rectification or restriction directly in their own profile settings.

Client and supplier data
We process identifying, contact and billing data strictly necessary for the proper execution of the contractual relationship, for purposes such as:

  • Preparing and following up on quotations.

  • Completing and administering product or service transactions, including invoicing, payments and delivery.

  • Sending electronic information related to the contract based on our legitimate interest.

  • Tax reporting.

  • Control and collection management.

Legal basis: execution or development of a contractual relationship, or your consent when contacting us or offering products. Without the necessary data we cannot provide the requested service.

Do we include third-party data?

As a rule we only process data provided by their owners. If you provide data about third parties, you must first inform and obtain their consent. Otherwise GALCON STUDIO, S.L. will be exempt from any responsibility arising from failure to comply with this requirement.

Do we process minors’ data?

We do not process data of persons under 14 years old. Please do not provide such data. GALCON STUDIO, S.L. accepts no liability for non-compliance with this requirement.

How and where is information shared?

Unless you authorise the receipt of communications about products and services from group entities, GALCON STUDIO, S.L. will only disclose your data to public bodies with legal authority and to data processors necessary for the provision of the service, with contracts obliging them to maintain the same level of privacy as the controller.

Data security

GALCON STUDIO, S.L. attaches great importance to the security of all personal data. While transmission over the Internet is not completely secure, we devote resources to continuously improving our website and the safety of the features we offer.
Once we receive your information, we have implemented security measures to ensure access control, confidentiality and integrity, and to avoid any loss, misuse and/or alteration of your data. Only authorised staff have access to user information.

Browsing Data

GALCON STUDIO, S.L. only records anonymous data regarding user navigation in order to obtain statistical information such as the date and time of access to the website, browsing activity, visits, use of features, downloads, and views.
Additionally, in order to evaluate the effectiveness of banners and links pointing to our site, we also identify the referring link of the visit.
All information obtained is completely anonymous and can in no case be used to identify a specific user or associated with any individual. It is solely used to improve the service we provide to our users.

We also inform you that, during browsing and visits to the pages of GALCON STUDIO, S.L., we may use tracking beacons and cookies, which allow us to adapt our services and products to the preferences and interests of users and visitors. For website visitors, the data provided by these tracking beacons cannot be associated with a specific individual and do not allow us to obtain direct identification of the user.

Your Rights and Access to Information

In accordance with current regulations — EU Regulation 679/2016 (General Data Protection Regulation) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights — you have the right to exercise the following strictly personal rights, after proving your identity either electronically (in the case of newsletters, communications and emails) or in writing addressed to our Privacy Officer:

  • Right to withdraw your consent and ask us not to process your data.

  • Right of access to the information we hold about you, specifying the purposes of the processing and any communications made to third parties, whether authorised by law, necessary for the service you requested, or based on your consent.

  • Right to rectification of your data, to update and correct the information we hold according to what you provide.

  • Right to erasure of your data once the legally required retention periods have expired.

  • Right to object to any data processing by revoking your consent.

  • Right to restrict processing of your data, for example if you file a complaint or request that we retain your data for a longer period instead of deleting it.

  • Right to data portability, by which we will provide you in a common file format with the data you gave us when registering as a user.

You may always contact the Spanish Data Protection Authority (Agencia Española de Protección de Datos, www.aepd.es) to seek their assistance or file a complaint about the processing of personal data.

Privacy Officer

At any time you may exercise your rights free of charge, by letter or email, enclosing a copy of your ID/passport, since these are strictly personal rights.
Send your requests to our Privacy Officer at:

GALCON STUDIO, S.L.
Calle María Reiche 16, 9B.
28055 Madrid, Spain
info@galconstudio.com

Changes to the Privacy Policy

We may from time to time modify or adapt our Privacy and Personal Data Processing Policy. Any changes will be communicated to our users.

Klarna

“In order to offer you Klarna’s payment methods, at checkout we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can assess whether you qualify for its payment methods and adapt those methods to your profile. Your personal data are processed in accordance with Klarna’s Privacy Policy.”

COOKIES AND LOCAL STORAGE POLICY

This website uses cookies and similar technologies to provide the service and to allow us to improve it by obtaining usage statistics and for other purposes.

Browsing this website necessarily implies the use of cookies and similar technologies whenever required for its operation. For certain purposes, cookies and local storage will be subject to your prior consent. You can accept or reject cookies through the configuration system provided and you can also configure your browser to block their use.

This policy forms part of our Privacy Policy and includes:

  • What are cookies?

  • What are cookies used for?

  • What do we mean by similar technologies?

  • What are third-party cookies? Who receives the information?

  • How long do cookies or similar technologies remain active?

  • Using browsers with private browsing mode

  • How to block or delete cookies

  • Detailed information on the cookies used by this website

What are cookies?

Cookies are small temporary files created on the user’s device (computer, phone, tablet, etc.) when visiting a website. They allow the site to store or retrieve information during browsing, for example to save usage preferences, recognise you on future visits, or obtain information about your browsing habits.

When a website creates a cookie, it stores the web address/domain that created the cookie, its duration (from a few minutes to several years) and its content. The user can disable cookies at any time using the configuration system on this website or configure their browser to block cookies or delete stored cookies.

What are cookies used for?

  • Essential technical cookies: Manage browsing within the site and keep the user logged in. Disabling them may cause parts of the site to malfunction.

  • Personalisation cookies: Remember certain user preferences.

  • Analytics cookies: Help us and third parties collect information about users’ origin and navigation for statistical analysis and to improve structure and content.

  • Advertising cookies: Manage ads displayed on the website (content and frequency).

  • Behavioural advertising cookies: Collect browsing habits to create a profile of interests and show tailored ads.

  • Social sharing cookies: Needed to identify the user in their social networks and allow content sharing.

What are similar technologies?

Any data storage/retrieval mechanism on the user’s device, such as:

  • Browser local storage (“sessionStorage” and “localStorage”) and indexed databases.

  • Plugin local storage (Flash Local Shared Objects or Silverlight Isolated Objects).

  • Web beacons (tiny images inserted in web pages or emails to track viewing).

  • Fingerprinting techniques that combine browser/equipment info to identify a user across visits.

Third-party cookies and recipients

Cookies created and managed by third parties provide features such as interactive maps, videos, social media sharing buttons, ads, etc. These third parties may access or collect information (including browsing habits) according to their own criteria. This site lists in its tables the third-party functions, their owners, durations and links to their privacy/cookie policies (YouTube, Twitter, Facebook, Instagram, LinkedIn, Google Analytics, Hotjar, etc.).

Cookie duration

  • Session cookies: Deleted when the user leaves the site or closes the browser.

  • Persistent cookies: Remain stored and are read on each new visit until their expiration date.

Private browsing

To increase privacy and limit cookie storage, use your browser’s private or incognito mode. (We include links to instructions for Chrome, Edge, Safari, Opera, Firefox, etc.)

How to block or delete cookies

You can configure your preferences at any time using this website’s cookie settings system (link at the bottom of the homepage). Most browsers also allow you to disable or delete cookies globally or per domain. We provide links to the help pages of the most common browsers.

To clear local storage, delete your browsing history. To manage Flash storage, visit Adobe’s help pages.

Important notice: Blocking cookies may cause some services or features of the website to malfunction.